We’ve received several questions and concerns about the “tip” section on the online donation form included in our recent email about the Six Nevada Horses, and we want to help clarify how it works.
We currently use Givebutter as our donation platform. When you donate online using the “Donate” link in the email, you’ll see an option to cover credit card processing fees, helping ensure 100% of your gift goes directly to AAE. You may also see an option to leave a tip for Givebutter—this optional “tip” helps keep the platform free for nonprofits like AAE, as Givebutter does not charge AAE any fees to use their service. The “tip” is paid to Givebutter, not AAE.
As a default, the system adds a “Tip” amount, but the “tip” amount is optional. If you prefer not to leave a tip (or you prefer to leave a smaller tip), it’s easy, select “Other” in the tip section and enter $0 (or the amount of your choice).
If you need assistance with the transaction, please don’t hesitate to reach out. We’re here to help. You can reply to this email.
We understand the process can be a little confusing, and we appreciate your patience. We are in the process of transitioning to a new donation platform to improve your experience, but the setup, training, and preparation involved are extensive, and we appreciate your grace as we continue to use Givebutter while we prepare the change.
We’re incredibly grateful for your continued support. It truly makes a difference for the horses in our care.
If you made a donation today and unintentionally included a “tip”, please respond to this email and our team can begin the refund process for you.
If you’d prefer to give to the Six Nevada Horses in another way, we can also accept donations made in other ways:
(1) Set up a bill pay with your bank for a one-time (or recurring) donation.
(2) Mail a check to:
All About Equine Animal Rescue, Inc.
2222 Francisco Drive #220-174
El Dorado Hills, CA 95762
(3) Drop off your donation at:
AAE’s Used Tack Store
4050 Durock Road #6
Shingle Springs, CA 95682
(4) Venmo your donation to @allaboutequine
Thank you!
Your donations, volunteering, adopting, and social media shares & likes really do make a difference; it’s what makes all of this work possible!
